panLab 2

Frequently Asked Questions


Here are some frequently asked questions we receive from customers. Can't find the answer you're looking for? Feel free to get in touch using the Contact Us button at the top of the page.

How does a perpetual licence work?

A perpetual licence grants the user access to panLab 2 forever. The perpetual licence also grants the user access to all future panLab 2 software updates, including new panLab 2 features and bug fixes.

A perpetual licence can be used on one Mac at a time. It is easy to move a licence between Macs using the inbuilt Licence Manager. All that is required is an internet connection at the point a licence is to be activated or deactivated on a Mac.

How does a rental licence work?

A rental licence grants the user full access to all panLab 2 features for 30 days from the date of purchase.

If any software updates are released during the licence period, a rental licence grants access to those updates.

It is easy to move a rental licence between Macs using the inbuilt licence manager. All that is required is an internet connection at the point a licence is to be activated or deactivated on a Mac.

Does panLab 2 need to run on the same Mac as QLab?

No! One of the great features of panLab 2 is that it works seamlessly over the network. Just make sure you are on the same local network as the QLab Workspace you would like to connect to.

panLab 2 uses Bonjour technology to discover all QLab Workspaces visible on the network, we then use the OSC protocol to communicate with QLab.

Does panLab 2 need to run during performances?

No! panLab 2 is the only spatial audio mixing solution available on the market that does not add a single piece of hardware or software to your sound system during performances. All QLab output level data is stored directly within the QLab cue itself.

panLab 2 only ever needs to be run whilst you are programming your audio. This means that a single panLab 2 licence could be utilised on multiple productions simultaneously.

Can I try panLab 2 for free?

Absolutely, we offer a 7 day free trial right from our website. No payment card details are required and there is absolutely no commitment. All that we require is an email address where we can send the panLab 2 download link.

The free trial period starts from the first time you run panLab 2 on your Mac.

Are educational and bulk purchasing options available?

Of course! Please get in touch with us at purchasing@innovateaudio.co.uk to discuss educational or bulk purchasing discounts.

Are there upgrade options from panLab 1?

panLab 1 was distributed via the Mac App Store and panLab 2 is distributed by Paddle, our Merchant of Record. For this reason, it is not possible to offer an automatically applied upgrade option.

However! Do get in touch with us at purchasing@innovateaudio.co.uk, where we will be more than happy to offer you an upgrade discount.