Terms of use

1. Liability

This software is provided by Innovate Audio Ltd on an “as is” basis. In no event shall the copyright holder be liable for any direct or indirect damages, including but not limited to any loss of data or computer failure, arising out of the use or inability to use the software.

2. License Key

You may not redistribute or modify the software without permission from Innovate Audio Ltd. The copyright holder retains all rights over the software, and no third-party or agency is entitled to sell, modify or repackage the software without prior consent and written permission from the copyright holder.  Your license key entitles you to use a copy of panLab on one computer.

An internet connection is required to activate the licence on a computer. To combat piracy and fraud, an internet connection is required once every 6 months to check the status of a licence.

3. Purchasing panLab

panLab is available to purchase with Paddle, our Merchant of Record. Customers can opt to purchase a perpetual licence, or rent the software for a period of 30 days. We offer a 7 day free trial of the software, and we recommend potential customers to take advantage of the free trial, prior to purchase. panLab is compatible with Intel Macs running macOS 10.12.2+, and is fully compatible with QLab 4.6.0. Some functionality is available with QLab 3.0+, but QLab 4.6.0+ is recommended.

A perpetual licence entitles the user to utilise the full panLab feature set on one computer forever. It is possible to move a perpetual licence from one computer to another. This can be achieved using the licence manager window in-app. Please note, an internet connection is required to deactivate a licence from a computer.

A rental licence entitles the user to utilise the full panLab feature set for a period of 30 days. Once a rental licence has been activated on a computer, it is not possible to move the licence to a different computer.

If you would like a refund for any reason, please contact admin@innovateaudio.co.uk or Paddle, our Merchant of Record. We are able to offer refunds for 14 days from the point of purchase for perpetual licences. Refunds are not possible for rental licences.

4. Consent to use of data

You agree that Innovate Audio Ltd may collect and use technical and related information in order to improve our products or to provide services or technologies to you.

5. About the Terms of Use

These terms and conditions may be altered and amended within reason from time to time to reflect the evolving nature of the software.
By using the software, you agree that you have read, understood, and will comply with these terms and conditions.
panLab is a product developed by Innovate Audio Ltd, registered as a company in England and Wales (company number 13022655). Paddle is our Merchant of Record.

Figure 53® and QLab® are registered trademarks of Figure 53, LLC. Innovate Audio LTD is not affiliated with Figure 53, LLC and panLab has not been reviewed nor is it approved by Figure 53, LLC.